Shipping & Returns
UNITED KINGDOM
UK STANDARD (3-5 Working Days) — £3.99
*Includes Scottish Highlands, Guernsey, Northern Ireland, Jersey and Isle of Man.
International deliveries are shipped via FedEx or DHL and all parcels must be signed for. Please ensure that someone is available to receive and sign for your order at your chosen address.
EUROPE
STANDARD 3-7 WORKING DAYS: £10.00
REST OF THE WORLD
STANDARD 3-7 WORKING DAYS: £15.00
DELIVERY
All orders received by 12 noon, Monday to Friday, will be dispatched within 1-3 working days. Orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays). Orders received after 12 noon on Friday will be delivered no earlier than the following Tuesday.
All orders require a signature upon delivery. If you are not there to sign for your order, our delivery company will leave a telephone number for you to call to make alternative arrangements.
We will take all reasonable care to deliver to the address given, however, we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
We regret that we are unable to deliver to BFPO or PO boxes, as a signature is required upon delivery.
International deliveries may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including VAT and the cost of delivery. Please note that we have no control over these charges and cannot predict this amount.
RETURNS
1. Only Products purchased on the www.benevolencelondon.com website can be returned to Benevolence for a refund or an exchange. Products purchased from one of our stockists, must be returned to their original place of purchase.
2. Our products are hand made in micro-batches to better preserve their integrity, on this basis, unfortunately we cannot offer refunds for reasons of personal taste.
3. Should a Product be damaged while it is being shipped to you, Benevolence will provide you with a refund or exchange. Return postage will be refunded in case of damaged, defective or incorrectly sent Products and a refund will be issued through the method used for payment.
4. In all cases, original proof of purchase must be provided and Products must be returned within 7 days of receipt in order for Benevolence to process any refund or exchange. Please email customerservice@benevolencelondon.com in advance of your intention to return or exchange a Product, so that Benevolence staff can assist you with a smooth transaction.
5. Costs of returning the item(s) are your responsibility. Benevolence will not be responsible or liable if any item is lost, misdirected or delivered late. As a result, you the customer, will bare the risks of the shipping chosen. We recommend your return is made via Royal Mail’s ‘signed for’ service and ensure that you have sufficient cover. Please retain your postal receipt until you are certain your parcel has been safely received by Benevolence. We may need to see this if we fail to receive your package. For returns outside of the UK you will also be responsible for any import duties incurred.
6. You are responsible for all shipping costs incurred when sending the Products back to Benevolence.
8. We will do our best to process damage returns within 30 working days of receipt and a refund will be issued through the method used for payment.